New Rochelle Toyota Service and Parts

J Alan 4 months ago

I've been working with the Toyota team for a number of years and had many emergency situations handled pretty quickly especially tire issues and more! I would say they are one of the most charismatic people you'll work with for any diagnostic services in that area. Definitely recommend!

Lynn Lampone 4 months ago

I went to service my car for maintenance today I had an excellent experience with the customer service team at Toyota of New Rochelle’s service department. The team, in my opinion are product l savvy and thorough knowledgeable and detail oriented. Every one was polite and professional. I want to personally acknowledge Walter for providing truly exceptional professional advice from start to finish,

Owayne Ireland 5 months ago

DO NOT TAKE YOUR CAR HERE. I originally went to Toyota to get an oil change done. Upon going there they said that it’s recommended to get a transmission flush, differential, injector, and throttle body cleaning costing a total of $1,557.33. Less then 24hrs later I called the dealership back letting them know my car was intensely shaking, I was smelling a strong gas odor, and black smoke coming out the pipe laying on the bumper of my car. I went back to the dealership for a follow up appointment I scheduled. When I went back the technician drove the car and claimed he found no issue. A few days later I was experiencing extreme shaking with the car worse then before. Once again I called and made another appointment to take the car in. This time I spoke to the manager Anthony and he told me the car was fine. He told me it’s normal to experience the shaking and gas smell after doing the flush and cleaning. Three weeks passed and I was still experiencing the shaking and the car read on the said on the dash board “ check engine and visit Toyota dealership”. I had an appointment on April 23, 2026 at 9:00am and they kept me there until after 3:00pm. They now stated after I went back ther

Smith Valley 7 months ago

I am extremely disappointed with the service I received. Despite purchasing 7 vehicles from this location over the past three years for my company, I was made to wait for 3 hours for a simple tire rotation. To add insult to injury, was asking charged $50 to fix a flat tire, which was actually just a case of low air. Needless to say, I would not recommend this place to anyone.

Patricia Moreta a year ago

Left a message on the website and received a call back the same day to schedule my recall solution appointment. Customer service lady on the phone was pleasant over the phone. I was contacted the day before to remind/confirm my appointment. When I arrived to my appointment someone was ready to receive and inspected my car. As soon as walk in the the service area I was welcomed by Walter and he was very pleasant, knowledgeable and helpful. Walter let me know that if I wanted to wait it would take about 1 1/2 hour and invited me to wait at the waiting area. The waiting area had plenty of seating available, a tv for entertainment, area was clean, had complementary coffee and water as well as a snacks/drinks machine with a variety of items to purchase. Restroom was also clean and well maintained. Wait time was exactly 1 1/2 hour and Walter provided a list of things they noticed can be improved. Thanks Walter for being so helpful and pleasant.